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Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler
Zeithaml, Valarie A. - Personal Name
Bitner, Mary Jo - Personal Name
Gremler, Dwayne D. - Personal Name
Ed. 5
658.8 Zei s
978-007-126393-1
658.8
Buku
English
McGraw Hill
2009
Singapore
xxviii, 708 Hal. ; il. : 25 cm
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