Detail Cantuman Kembali
Achieving excellence through customer service (unggul bersaing melalui layanan pelanggan)
John Tschohl, Steve Franzmeier, Tjita Singo.. Penerjemah
658.812 Tsc a
9796869977
658.812
Buku
Indonesia
PT Gramedia Pustaka Utama
2003
Jakarta
xiv, 454 hal. ; il. ; 23 cm.
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